Shipping & Returns

1. Order Processing & Lead Times

Authentic craft cannot be rushed. Because the majority of our collection is made to order or crafted in small batches, lead times vary by product. Please review the estimated lead times on each product page before placing your order.

• In-Stock Items: Typically process and ship within 5-7 business days from our warehouse.
• Made-to-Order Pieces: Require an estimated 8-12 weeks for production before shipping.

Once your order is placed, you will receive a confirmation email. A subsequent email with tracking or delivery coordination will be sent once your piece is ready to leave our facility.

2. Shipping & Delivery

To ensure the safe transit of our furniture, we partner with specialized freight and premium delivery services.

Standard Freight

Delivered to your curbside or front door. You will be responsible for bringing the item inside, unboxing, and assembly.

White Glove Delivery

Available for select oversized pieces. This premium service includes delivery to your room of choice, unboxing, assembly, and removal of all packaging materials. The delivery team will contact you directly to schedule a delivery window.

Note: We currently ship within the contiguous United States. For international or Hawaii/Alaska inquiries, please contact our team for a custom freight quote.

3. Returns & Exchanges

We stand behind the quality of our craftsmanship. If you are not entirely satisfied with your eligible purchase, you may initiate a return within 14 days of delivery.

• Items must be in their original, unused condition and in the original packaging.
• Return shipping costs are the responsibility of the customer.
• A 15% restocking fee will be deducted from your refund.
• Original shipping charges are non-refundable.

To initiate a return, please contact us at support@norhom.com with your order number and reason for return.

4. Final Sale Items

Certain items are not eligible for return or exchange. These include, but are not limited to:

• Made-to-Order furniture and decor.
• Custom commissions or altered pieces.
• Clearance or final sale items.

Because these pieces are built specifically for you, we cannot accept cancellations once production has begun.

5. Damages in Transit

We take every precaution to package our pieces securely. However, damages in transit can occasionally occur. Please inspect your order immediately upon receipt.

If you are receiving a freight or White Glove delivery, you must note any damage to the packaging or the item on the Bill of Lading (BOL) before signing.

If your item arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photographs of the damage and the packaging. Our team will work swiftly to resolve the issue via repair, replacement, or exchange.