Shipping and Returns

Shipping Information

At Norhom, we are pleased to offer complimentary shipping on all orders within the contiguous United States. All of our furniture is shipped directly from California, with every item carefully packaged to ensure it arrives in excellent condition.

Lead Time:
Each Norhom piece is custom-crafted to order, with an estimated production and delivery timeframe of 8-10 weeks. We’ll provide you with order updates and shipping notifications, including tracking information, once your item is ready to ship.

Delivery Options:

  • Standard Shipping includes curbside delivery to your address.

  • White Glove Delivery (optional, additional fee) includes in-home placement and packaging removal (details below).

  • Please ensure that your delivery location can accommodate large furniture items.

California Proposition 65 Warning:
Some products may contain materials that expose you to chemicals identified under California Proposition 65, which are known to cause cancer, birth defects, or reproductive harm. For more information, please visit www.P65Warnings.ca.gov.

Missing, Stolen, or Damaged Shipments

While we take great care in packaging and handling, there may be rare instances of damage during transit or manufacturing defects. We kindly ask that you inspect your items carefully upon delivery.

  • For items delivered to a receiving warehouse or third-party location, inspection must be done immediately upon receipt.

  • If your order arrives damaged or with defects, please contact help@norhom.com within 48 hours of delivery with photos and a detailed description. Submissions made after 48 hours will be reviewed on a case-by-case basis.

Tracking Information:
Tracking details for your shipment will be sent via email once your order is on its way. Please note, Norhom is not responsible for packages that are lost or stolen after a successful delivery scan.

White Glove Delivery Service

Our White Glove Delivery option provides a premium experience:

  • A two-person delivery team will bring your furniture inside and place it in the room of your choice (includes one flight of stairs only).

  • All packaging materials will be removed upon request.

  • Please ensure the space is cleared and ready for delivery beforehand.

  • White Glove Service does not include the removal of existing furniture.

Important:
We recommend verifying your building's delivery requirements (such as insurance certificates) prior to placing an order. If the delivery requirements cannot be fully met, the order will be delivered to the closest accessible entry point.

While we strive to provide White Glove Delivery for most orders, availability is not guaranteed and may vary by location.

Returns & Exchanges

Overview

If you are not completely satisfied with your purchase, Norhom accepts returns on eligible items within 30 days of delivery. Items must be unused, in their original condition, and returned with all packaging and tags intact.

To start a return, please email us at help@norhom.com with your order number and reason for return.

  • Return shipping costs are the customer’s responsibility.

  • Original shipping charges are non-refundable.

  • We recommend using insured shipping with tracking, as Norhom cannot be held liable for returns that are lost, damaged, or stolen in transit.

  • Returns must be postmarked by the 30th day after delivery to be eligible for a refund.

Once your return is received and inspected, a refund will be processed to your original payment method or issued as store credit within 5-7 business days. You will receive an email confirmation once your return has been accepted.

Terms & Conditions

  • Items must be returned in new, unused condition with all packaging and tags intact.

  • Returns that are damaged, soiled, or altered may not be accepted and may be returned to the customer.

  • We cannot accept returns on installed lighting fixtures.

  • Custom orders, made-to-order items, sale items, furniture, vintage pieces, artwork, and chandeliers are final sale and not eligible for return.

In the event that a non-returnable or final sale item is approved for a return under special circumstances, a 20% restocking fee will be deducted, and a store credit will be issued.

Please note: At this time, we do not process direct exchanges. If you wish to order a different item, you will need to initiate a return and place a new order.

Damaged or Defective Items:
If your order arrives with damage or defects, please notify us within 48 hours of delivery with detailed photos, and we will arrange for a replacement or a full refund.

Defects

Should a product arrive faulty or defective upon receipt, Norhom will repair the defect free of charge. Where a product is deemed by Norhom to be in a state of un-repair or the damage considered major, we will replace the product free of charge to the customer. If a replacement product is not available, the customer, upon returning the product, will receive a full refund. The freight costs incurred to return a damaged or defective product will not be charged or payable by the customer. 

Damaged goods must be notified to Norhom within a timely manner of receiving your goods and Norhom may require the customer to provide proof of damage.

The following are not covered by our warranty and considered general wear and tear and in certain cases, negligent use:

Fabric:

Stains, marks, tears, rips, rips in stitching, colour alteration over time, softening, pleating, loosening.

Leather:

Scratches, stains, oil marks, softening, creasing, pleating, loosening, discolouring overtime.

Seating:

Softening, shape changing over time.

Stone, wood, concrete, resin:

Scratches, chips, cracks, stains, marks, dents, lessening of protective sealant.

Glass and Mirrors:

Cracks, scratches, chips, marks, stains.

Negligent use is defined as using the item for purposes not intended for or advertised for the item or material. This includes failure to follow care instructions or performing care/cleaning methods that are not recommend or stated to avoid.

Unless otherwise specified, all products are intended for indoor use only. Products which have been used in an outdoor capacity, and are exposed to outdoor elements, whether undercover or covered will not be covered by the warranty.

Minor variations in advertised size, colour or appearance is not covered by this warranty.

Claims

The warranty period commences on the date the item is delivered by the courier and POD signed, or the purchase date when customers elect to pick up or purchase directly from the showroom or warehouse.

Customers are required to provide proof of purchase when lodging a warranty claim. All Warranty claims should be emailed to: help@norhom.com

Warranties are not transferable and are only available to the customer or designer that made the purchase.

Our extended warranty does not apply to items purchased as ex-display or imperfect.